Terms & Conditions.

These terms govern the services offered by impowr, a coaching, training and performance development business based in the Netherlands ("impowr", "we", "us"). By booking, purchasing or participating in any of our services you agree to these terms.

Our services include 1:1 coaching, group programs, events, workshops, assessments and business advisory work. They are developmental in nature and do not constitute medical, psychological, legal or financial advice. If you need professional help in any of those areas, please consult a qualified specialist.

Prices quoted on our website are in euros (EUR) and include VAT unless stated otherwise. Quotes requested from businesses are in euros (EUR) and exclude VAT unless stated otherwise. Payment is due as set out at checkout or in your invoice. Where applicable we use a third-party payment processor and do not store full card details ourselves.

• 1:1 sessions: reschedule free of charge with at least 24 hours' notice. Cancellations inside 24 hours are charged in full.
• Programs & cohorts: places are confirmed on payment. Refunds are available within 14 days of purchase, provided the program has not yet started, in line with the EU consumer right of withdrawal where it applies.
• Events & workshops: tickets are transferable but non-refundable unless we cancel the event.
• If we have to cancel or reschedule, you'll get the choice between a credit, a transfer to a future date or a full refund.

Coaching and training work best when you show up. By participating you agree to attend booked sessions, engage honestly and complete any work agreed between sessions. Outcomes depend in large part on your participation.

We bring deep expertise and a proven methodology, but we can't guarantee specific outcomes — every person, team and organisation is different. Nothing we provide is a substitute for medical, psychological, legal, financial or other professional advice.

Both sides will keep confidential the non-public information they receive from the other during the engagement, except where disclosure is legally required. See our Privacy Statement for how we handle personal data.

All frameworks, worksheets, recordings, slides and other materials we provide remain the intellectual property of impowr. We grant you a personal, non-transferable licence to use them for your own learning. You may not copy, resell, republish or share them with third parties without our written permission.

You agree to use our website and resources lawfully and not to scrape, redistribute or attempt to gain unauthorised access to any part of them.

We only use your name, image, role or quotes in testimonials or case studies with your explicit consent, and you can withdraw that consent at any time.

To the extent permitted by law, our total liability for any claim arising out of or in connection with our services is limited to the fees you paid us for the service the claim relates to. We are not liable for indirect or consequential loss. Nothing in these terms limits any rights you have that cannot be excluded under Dutch law.

Neither party is liable for failure or delay caused by events outside its reasonable control, such as illness, strikes, network outages or government action.

These terms are governed by Dutch law. Any dispute will be submitted to the competent court in the Netherlands.

We may update these terms from time to time. The current version always lives at this URL, with the "last updated" date above. Continued use of our services after a change means you accept the updated terms.

Questions about these terms? Write to info@impowr.co.